Legal & Compliance Center

Trust, in plain language.

Every policy you'd expect from a serious Indian SaaS · written for humans, audited by lawyers, designed for retailers. Compliant with the IT Act, DPDP Act 2023, IT Rules 2021 and GST law.

DPDP Act 2023IT Rules 2021GST CompliantISO 27001 (in progress)PCI DSS via Razorpay

Privacy Policy

What we collect, why, and your rights under India's DPDP Act 2023.

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Terms of Service

The legal agreement between you and SaathiX Billing.

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Cancellation & Refund

No lock-ins · pro-rated refunds · cancel anytime.

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Shipping & Delivery

Digital activation timelines and POS hardware shipping.

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GST Information

Our GSTIN, SAC code, ITC claims and e-invoicing.

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Cookie Policy

Cookies & similar technologies we use across the platform.

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Acceptable Use

What you can and cannot do with the service.

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Grievance Redressal

IT Rules 2021 & DPDP-compliant Grievance Officer contact.

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Disclaimer

Limitations on advice, warranties and third-party services.

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Security

Encryption, infrastructure, certifications and incident response.

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Need a signed copy or DPA?

We provide signed Data Processing Agreements (DPA), Master Service Agreements (MSA) and security questionnaires (SIG / CAIQ) for enterprise customers on request.

legal@saathix.com